FAQs
Frequently Asked Questions
Everything you need to know about RukFintech products and services.
Who we are and what we offer?
RUKFin is a financial technology company that helps small and growing businesses digitise their books, stay tax-compliant, and connect with the financing they need to scale. A tech-enabled finance and service firm that provides formalized risk mitigating products for SMEs. We deliver innovative financial and accounting software solutions, designed to support your small, moderate and high growth enterprises carry out smooth and convenient business digital transaction operations, generate enough transactions for real-time data analytics that guides to make informed business decisions, sustain operations and grow. We also make it convenient for you through our InvestOption platform to access plethora of financing options for your business financial needs and provide the necessary guidance to make the right financing decisions for your short-term cash flow constraints and investment plans.
Which product options are available for my business?
We do have 2 primary products that we seek to recommend depending on your current business level and /or vision you have for the business. Our company delivers to you the Smart Books web App and SmartBooks Mini mobile App that emerges with wonderful unique and innovative product features and functionalities and it’s more friendly and adoptable to your business operational needs.
Which option is suitable for my current business level?
Our SmartBooks Web is more flexible and tailor made for moderate and high growth SMEs that have reached sustainable levels, and are investment ready. It is also recommended for scalable start-up that have secured first stage seed capital funding and existing businesses with already some clientele base but seeks to stabilized, reach sustainable levels and grow their business operations. It is more favorable for businesses that have some corporate governance standards and treats the business separate from its owner(s). Our SmartBooks Mini Mobile is a is flexible and tailor made for personal business owners and early-staged start-up businesses to enable easy and convenient management of both business and personal finances. Business owner(s) can conveniently withdraw cash from the business and inject cash into the business at any time.
How convenient are your products?
Business owner(s) has/have the option to spread the workload amongst the business team, can instantly make disbursement to vendors (suppliers, service providers, utility providers, etc.) and workers as well as receive electronic payment from their customers / clients, generate e-invoices, e-receipts, get to track receivables and payables. Owner(s) can also visualize on the go, the cash flows trends.
How do I get started?
Create an account, add your business details, - click the link; https://rukfin.com/register and complete your onboarding profile - access “My Dashboard” portal, subscribe to our pricing packages clustered as: BASIC, PLUS and PREMIUM pricing packages. Once your books are ready to be set up, our team will assign a dedicated product coach to support your onboarding and susbequent support services.
Can I explore 1-month free use of your product?
YES, the app can be explored for a month free without payment.
Does the SmartBooks Web App work on all devices?
SmartBooks web App works in any web browser on any device (desktop computer, laptop, tablet, or phone).
How can I activate “My Business Wallet” digital payment feature?
For clients who subscribe to our PLUS pricing package, they get the chance to activate the full features. Follow the processes under the “Wallet” portal with your business merchant wallet and verification details and get to digitally transact with your customers / clientele, partners and workers
How does “My Business Wallet” digital payment feature work?
Clients who are able to successfully activate this feature can instantly make disbursement to vendors (suppliers, service providers, utility providers, etc.) and workers as well as receive electronic payment from their customers / clients.
How convenient can I make sense of my business performances?
Our analytics dashboard visualization charts and graphs format on key business performance indicators have been made convenient for business owner(s) to understand and make informed business decision in their quest to sustain and grow the business operations. Certain key business performance indicators considered are cash flows trends, product/service line trends, monthly revenue trends, receivables, payables, assets and liabilities, and expenses breakdown.
Can I assign my business auditors and tax consultant to my account?
YES, once you subscribe to our PREMIUM pricing package, you get to assign and give permission to your official auditors and tax consultants - a special feature for your auditors and tax consultants to access your financial data on the app, for creating your business final audit report and providing tax advice prior to tax filing respectively.
Can I conveniently make future financial plans?
The App has functionalities that allows owner(s) set periodic sales target for each product/service line and make operational expenses budget as well as future investment plans for the business sustainability and growth.
How effective is your customer support services?
Our priority to serve our client with dedication, standards and humility. So as such we have establish a special unit, “Portfolio & Client Management Unit” purposely to effectively serve you with the best
support services it desires. Every clients that joins the SmartBooks family get an assign Product Coach (PC) who intends support with initial setup, primary support services and account support (billing, account, enquiries). For our technology product, we also have an assigned DevOps who will respond to your technical issues in the usage of the App.
What does a product coach do?
Your product coach helps you get the most out of our SmartBooks App — from setting up your enterprise profile, initial setup suite, managing account, filing of tax, financial literacy to reconciling your books for preparing management account and financing applications. They are your direct point of contact for guidance and support.
Is my financial data secure?
Yes. We use bank-grade encryption in transit and at rest, enforce strict access controls, and follow security best practices to keep your financial information safe.
Can RUKFin help me raise capital for my business?
Absolutely. A well-maintained set of books is the first step to accessing capital for oyur business. Our platform helps you keep accurate records that funders / lenders trust, and our coaches can guide you through the process.